Refund policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be in the same condition that you received it

  • Unworn or unused

  • With tags attached

  • In its original packaging

  • Accompanied by the receipt or proof of purchase

To start a return, contact us at gv2springs@gmail.com.

If your return is approved, we will provide instructions on how and where to send your item. Returns sent back without first requesting authorization will not be accepted.

Store Credit Only

Approved returns will be issued as store credit only.

  • Store credit will be issued in the amount of the approved return

  • Store credit may be used for any future purchase

  • Store credit does not expire

  • Store credit is non-transferable and cannot be redeemed for cash

Original shipping charges are non-refundable.

In-Store Returns

For in-store purchases:

  • Returns will be issued as store credit only

  • Refunds will not be issued to the original payment method

     

     

     

Damages & Incorrect Items

Please inspect your order upon receiving it. If your item is defective, damaged, or incorrect, contact us immediately at gv2springs@gmail.com so we can evaluate the issue and make it right.

Non-Returnable Items

The following items cannot be returned:

  • Sale items

  • Gift cards

  • Custom or personalized items

  • Perishable goods

  • Personal care goods

  • Hazardous materials, flammable liquids, or gases

If you have questions about a specific item, please contact us before purchasing.

Exchanges

To exchange an item, return the original item (subject to approval). Once approved, store credit will be issued and can be used to purchase a different item.

European Union 14-Day Cooling-Off Period

If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason.

However, approved returns will still be issued as store credit only, provided the item meets the return conditions listed above.

Processing Time

Once we receive and inspect your return, we will notify you if your store credit has been approved.

Store credit will be issued within 5–10 business days after approval.

If you have questions about your return status, contact us at gv2springs@gmail.com.